Reef Cleaning Solutions is a regional provider of commercial cleaning services to London, the Home Counties and the Midlands. Our philosophy is that we work with our clients to supply an exceptional quality of cleaning, providing the service you want, in the way you want it.
Maintaining high-standards of cleanliness for your staff, residents and visitors is now more important than ever. Regularly reviewing your cleaning contract is fundamental in achieving an optimal service. Here are some of the questions that you could ask in re-visiting your cleaning contract:
Selecting a contractor with a proven track-record in the industry is essential in determining best-fit to meet your requirements. When reviewing cleaning services it is important for managerial experience and reference contracts to be sought, as well as clear recommendations on how to improve service. At Reef, we work with over 90 clients to deliver cleaning services in a range of sectors. We conduct site assessments to determine the optimal methods of service delivery and working practices and credit our ability to work with our clients in forming long-lasting relationships.
There are a number of accreditations that reflect the level of service a cleaning company provides that are awarded after an audit process, assessments and reviews by professionally recognised bodies. We review and renew our accreditations on an annual basis and are proud to be recognised in ISO9001 Quality Management, ISO14001 Environmental Management, SafeContractor and are corporate members of the British Institute of Cleaning Science.
When reviewing your cleaning contract, it is important to question if it is receiving an appropriate level of management and support. A conversation surrounding predetermined visit frequencies is encouraged with the potential contractor, alongside methods of communication with the client and quality assurance and management systems. We provide a fully managed cleaning service and deploy a number of quality and performance control measures for our clients. Following a site survey and meeting with the client, we detail a bespoke management structure with dedicated area management and quality monitoring and reporting systems to ensure that the contract is well-supported and progressive in nature with regular review and audit.
Ongoing training and support for the onsite cleaning teams is essential in consistently delivering high-standards. It is good practice to enquire about the training and support that will be available onsite for the operatives to determine the level of safe working practices, practical and professional development and efficient cleaning processes. Effective induction and ongoing refresher or enhancement training are vital ingredients of a proactive and successful cleaning contract. At Reef, our operatives and supervisors are trained by our British Institute of Cleaning Science accredited training team and we develop ongoing training initiatives for the lifetime of the contract.
When appointing a cleaning contractor, it is vital to consider how the company resonates with the values of your organisation. Aligned values will help develop strong working relationships and mutual benefit. Whether it be environmental and sustainability consideration, or investment into personnel, values not only reflect a company but will help to drive the contract forwards.
